How many times have you missed a sale or important call because you’ve been busy with your business? Almost worse: you answered the call and promptly forgot to deal with it as you returned to working. This is the problem that call centres claim to resolve. In reality while call centres will answer your phone, they will simply take a message for you to deal with when you have time (likely around dinner time when you partner / kids are wanting your attention). What you really need is customer support. A service that will not just take your calls but support your customers and you. Here are our top 4 reasons to work with a customer support services vs a call centre.
Actual Customer Support.
We were told the following story by one of our members who had been working with a large call centre based in Seattle. A customer called in looking for directions because they were lost. They told the operator where they were and that they couldn’t find the office. The call centre took their name and number and emailed the business owner. Fingers crossed the owner got that email asap!! Now that that business is a member at IYT when their clients call in lost, or with a question, happy or unhappy it’s dealt with. A customer support service will get them directions, troubleshoot and make your customer feel heard.
Get jobs into your calendar!
When leads or clients call, a customer support service will book them right into your calendar using the parameters you’ve provided. Don’t lose any more leads because you don’t have time to call back! Don’t leave your customers frustrated trying to book with you. Make them feel important and cared for by having a service answer their queries immediately and book them in your calendar.
Get paid faster.
A customer support service can take payment information while booking so you can get paid as soon as the job is complete. If you’re working a last minute job your customer can call in and pay over the phone. No longer will you have to spend your evenings following up on unpaid invoices.
Look bigger than you are.
When a customer calls a call centre it is very clear to all involved that it’s a call centre. Which is certainly better than getting no answer at all. However, when a customer calls a customer support service they will feel like they’re calling your receptionist in your office. Your customers will assume that you have operational staff who are there to support them due to the full scope of services being offered.
Don’t get us wrong even a call centre is preferable to no answer at all; but if you want to take your customer support to the next level while still being present and focused with the clients and jobs you have in front of you then you might want to consider a customer support service instead.
If you’d like to learn more about how a customer support service can help grow your business contact us today!